Hours, prices, and how to book get answered while you are with a customer, in class, or closed. You decide the best responses. Anything that really needs you comes to you.
Four simple steps. Then Viva covers the repeat questions, and you stay with what needs you.
We learn the hours, prices, and policies you already published.
We draft brief but informative answers to potential customer questions. You keep only what you would say yourself.
An assistant that learns fast. It covers the front while you stay with the person in front of you.
You only handle issues your Viva assistant cannot yet help with.
Viva is never tired, never sick, and always ready. You stay with the work that needs you most.
Hours, prices, and policies come from your website and the files you add. Each answer shows the page or file it was based on. You can easily update any outdated answers.
We suggest the questions people ask. Turn on the ones you trust, fix a sentence, or leave them off. For everything else, Viva answers in a friendly way from your pages and files, and stops when those do not cover it.
If a question about the business is not covered, they get your email, phone, or booking link. You decide what happens when they ask for you first. What comes to you is free, and it is waiting for you.
Try Viva first with 50 wins, and get more only after that time saved is clear.
Covers 300 solved conversations. You pay extra only if we saved more time for you.
For a busier front desk that still pays only when a conversation is solved.
Have a code? Enter it on Billing before checkout. Partner and tester codes are sent directly.
One customer conversation Viva covered for you, that did not come to you within 24 hours, and was not marked unhelpful. One conversation is one fee, however many messages it has.
Yes. When a question about the business is not covered, they get your contact details and that conversation is never billed. You choose whether someone who asks for you first is connected right away.
On Growth and Pro, extra solved conversations are billed at the plan rate after 24 hours. Unused included ones roll one month. On Starter without a card, further questions come to you instead of running up a bill.
It uses your pages, your files, and the answers you approved. If those do not cover the question, the customer is sent to you.